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Empowering Hospitality Cooperation Event - Key Five Takeaways

Updated: Apr 25, 2023

Celebrating together International Hospitality Day Event (#IHD23)

Empowering Hospitality Cooperation: Education, Human Rights, and Talent Management in a Digital Age.

Fostering cooperation between Europe and the Mekong Region.

Destination Mekong, MQL Sustainable Tourism Services, and European Sustainability Hospitality Club sign Memorandum of Understanding to jointly drive innovative and change practices across the hospitality industry. The three hospitality entities join forces to drive innovative development methods in the hotel industry and learn best from different cultures and practices in European countries and the Mekong region.

Today April 24th at 1pm CET we did an event with incredible invited Speakers are Mr. Willy Legrand, Professor at the IU International University of Applied Sciences in Germany with a specialization in sustainable hospitality development, Ms. Neus Vila i Figareda. Author, trainer and mentor, Ms. Ha Phan Thanh Partnership Officer at IECD - Asset H&C in Ho Chi Minh, Ms. Mellita Koulmandas, Founder/CEO of Song Saa Collective in Cambodia, Ms. Sophany Mao, Director of Spoons Cambodia and the Session Moderator Maribel Esparcia Perez Managing Partner at European Sustainable Hospitality Club.

In the hospitality industry, education plays a crucial role in ensuring that individuals have the necessary skills and knowledge to succeed. One significant challenge is how to improve human rights in the industry. Education can play a role in promoting human rights in different sub-sectors of tourism, and individuals can also contribute to this effort. By providing education on the importance of human rights and ways to support them, hospitality businesses can create a more inclusive and ethical industry.

Another challenge is attracting and retaining talent in the industry. Hotel employers can improve in this area by identifying key factors that contribute to talent attraction and retention and implementing strategies to address them. Offering training and development opportunities, creating a positive work culture, and providing competitive compensation and meaningul and fulfilling daily tasks are just a few ways to attract and retain talented individuals.

Technology can also be leveraged to create meaningful jobs in hospitality. For instance, using technology to support biodiversity conservation can create new job opportunities. Skills and training in fields such as sustainability and technology will be necessary for individuals to succeed in this evolving job market. Current trends in education are impacting both students and teachers alike. Reimagining education to better prepare individuals for the rapidly evolving job market is necessary. Addressing inequality in education and ensuring that all individuals have access to high-quality educational opportunities is also critical. Education is a crucial tool for promoting sustainability and environmental stewardship.

Hotels and resorts play a significant role in promoting education and training opportunities for their employees. By investing in the education and training of their teams, businesses can benefit from a more skilled and engaged workforce.

Talent management and human rights are two key topics that will lead the just transition and social sustainability conversations in the years to come. Thus, it is essential to mitigate these risks through proper training, support, and oversight.

1. Engaging employees with meaningful activities.

By engaging teams in meaningful activities, hotels, and resorts can foster a sense of community and purpose, which can lead to increased satisfaction and engagement.

2. Making hospitality a desirable professional career and how it helps to drive social impact and improve local communities' lives.

The industry has the potential to be a force for good in the world. By offering programs that include sensitive topics like human rights and biodiversity protection and career development programs, companies can attract and retain talented employees who are committed to making a positive impact in their communities.

3. Technology impact on meaningful work and supporting employees.

Technology must be used in a way that supports, rather than replaces, human interaction, well-being, protection, conservation, regeneration of resources, and creativity.

4. The need for cooperation with key stakeholders such as NGOs, public entities, and training centers to foster collaboration and make an impact and progress in conservation.

Conservation is an essential component of sustainability, and it requires collaboration and cooperation among a wide range of stakeholders, including NGOs, public entities, and training centers. By working together, stakeholders can share knowledge and resources, identify best practices, and coordinate efforts to achieve shared conservation goals. Accommodation businesses that partner with local organizations to support social impact initiatives and drive positive change will be more efficient than those that do not cooperate.

5. Human Rights are a pending issue in our industry.

Human rights are a critical issue in the hospitality industry, particularly in the areas of labor and human trafficking. Companies must ensure that they are complying with local labor laws and international human rights standards, and taking steps to prevent human trafficking and forced labor in their operations and supply chains. Hospitality companies can support human rights initiatives by partnering with organizations that promote human rights and advance social justice and by providing training and education to employees on human rights issues. By prioritizing human rights, companies can build a more ethical and sustainable industry that benefits both employees and communities.

Discussion Resources


- Modern Slavery Act



Human Trafficking protection

Child protection

Thank you to the event organizers

Do you need support with sustainability implementation, get in touch!

Thank you for being part of this community.

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