SERVICE AND SIGNIFICANCE

The Service & Significance Leadership Program is an Educational Program to prepare the workforce with the tools and skills needed to embed environmental and social sustainability and sound governance in the hotel operations and strategy. The educational sessions are for employees and leadership teams to commit to excellence, improve operational decision-making and use the business as a force for good.

 

The perception and expectations of the relationship between business and society are changing. Management teams are under so much pressure. Shareholders are looking into agility, bright strategies, and resilience. Furthermore, governments and communities are increasingly expecting businesses to support social issues and tackle global sustainability challenges.​

 

Service is at the core of the tourism industry business model. That means using business as a force for good, purpose-driven, and focus on significance. From the operations side, learning and development departments foster educational programs that include leadership, sustainability, and technology education for entry-level employees, mid-management, and leadership roles.​

 

The hospitality industry has an opportunity to redefine strategies and develop regenerative practices that support the local community, suppliers, biodiversity conservation, employees' wellbeing, shareholders, and all the business stakeholders.

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